Frequently Asked Questions

Many of our ingredients are sourced right here in Canada from local bean, wheat, and legume farmers. As many of the ingredients for our ethnic flavoured mixes are not grown in Canada, we also purchase products grown in other regions of the world. 

Mitchell’s soup mixes have a shelf life of 8- 16 months depending on the specific product. 

The ‘Best Enjoyed Before’ date is located on the back label of your mix. This date lets you know when the ingredients and spices are at their finest in terms of freshness. After that spices may start to lose their flavour and beans may become difficult to fully cook. 

As always, we recommend thoroughly inspecting the soup mix for elements of nature.

At this time we do not have any products we claim as gluten free. As suppliers and ingredients do change from time to time, we always recommend that you refer to the label of each item you are interested in to determine if there is anything in the mix that concerns you. You can also find this information alongside each product on our website.

Mitchell’s Soup Co. has a whole selection of products that do not have any added animal by-products. Some of the suggested recipes may need to be altered with some simple substitutions, but can easily be made into a very nourishing vegan/vegetarian meal. We are always looking for feedback on how customers have used our mixes to create their own recipes, so please share your experiences so we can share with others.

The following products do not have animal by-products added to them (as mentioned the cooking suggestions may need a few simple substitutions).

Please Note: 

All of Mitchell's products are stored and processed in a facility that has ingredients containing animal bi-products.

Vegan and Vegetarian:

Thai Coconut Prawn Soup

Mama's Creole Gumbo

Curried Chickpea Stew

Classic Chicken & Herb Soup

Mulligatawny Soup

Harvest Pumpkin & Lentil Soup (seasonal)

Rockin Moroccan Soup

Apricot Butter Chicken

Ginger Coconut Dahl

Turkey Cranberry Soup (seasonal)

Vegetarian Only (contains dairy):

Country Chicken Chowder

Fully Loaded Potato Soup

Westcoast Seafood Chowder

* As suppliers and ingredients do change from time to time, we always recommend that you refer to the label of each item you are interested in purchasing. 

Vegan Friendly- Note about our product “May Contain” information: 

We have not added any animal bi-products to those products that we have listed as Vegan Friendly however you may notice that eggs and milk still appear on the "May Contain" list. Because all of our products are stored and produced in the same facility we are unable to guarantee that traces of these elements are not present in other products which is why these potential allergens remain listed. 

We list allergens in accordance with Canadian labelling laws. You can find this information on each package label and alongside each product on our website. 

* As suppliers and ingredients do change from time to time, we always recommend that you refer to the label of each item you are interested in purchasing. 

Mitchells Soup Co. does not make any product that we declare as nut free. As ingredients and suppliers do change we recommend that you check your product label for the most accurate information at the time of purchase. 

Nut Allergens- Note about our product ‘May Contain’ information: 

While we have not added nuts to many of our products we do store and process all of our products and ingredients in the same facility where nuts are stored and used. We are unable to guarantee that traces of nuts are not in any of our other products and so to keep customers safe we have listed them on our 'May Contain' warning. 

All product ingredients are listed on the product label. As suppliers and ingredients may change we always recommend customers check the label for the most up- to-date information.

Ingredient lists can also be found alongside each product on our website. 

Mitchell's Soup Co. never adds MSG to any of its products or ingredients. In Canada when MSG is added to products as an ingredient it is mandatory that it is declared on the label. However MSG does naturally occur in many foods and there are times when it may be naturally present in a raw ingredient.

Our labels are compliant with the labelling laws of Canada.

Fun Fact - Did you know that tomatoes, mushrooms, and parmesan cheese have naturally occurring MSG?

* As suppliers and ingredients do change from time to time, we always recommend that you refer to the label of each item you are interested in purchasing. 

All products have nutritional facts tables that include the sodium content. You can find this information on the package label and alongside each product on our website. 

* As suppliers and ingredients do change from time to time, we always recommend that you refer to the label of each item you are interested in purchasing. 

All of our ingredients are high quality and have been cleaned multiple times. However, elements of nature are the little bits of things from nature that occasionally have not been sorted out of field harvested ingredients such as beans/legumes and grains.

Elements of nature would include things like small twigs and leaves.

We purchase our beans, legumes, and grains from reputable sources. They are considered “clean” when we make our soup mixes. However, some people prefer to give these ingredients an extra rinse or wash in water before cooking. While this is not necessary, if it gives you peace of mind, simply pinch off the ingredients you want to wash, and rinse them in water. 

If you want to soak the beans/legumes to facilitate the breakdown of lectins and reduce the cooking time, you can easily do so after washing.

(If soaking beans/legumes you may want to reduce water used in preparing soup mix as beans will absorb water from soaking.)

Remember to also keep an eye out for elements of nature!

Yes, you can split the mixes in half! Pinch off the portion of ingredients above the soup base & spice blend. Mix well in a bowl or bag then take the soup base and spice blend and mix that very well in another bowl or bag. Split each mixture in half. Place half of each into an airtight container for use later and use the other half right away. 

Important Notes: 

If you are using a mix with pasta in it you will want to keep the pasta separate as it takes less time to cook and is added later in the cooking process. 

If you are making Rockin’ Moroccan please note that you will want to keep the chickpeas and fruit at the top of the package separate as they take longer to cook and are added first in the cooking process.  

Pro-Tip: Attach the original package to your airtight container so you have the recipe and Best Enjoyed Before date handy! (Alternatively you can tape the Best Before date onto your airtight container and visit our website for the recipe instructions.) 

We list our ingredients in accordance with Canadian labelling laws which allow for “herbs” and “spices” to be listed as collective terms on the label. One of the reasons for this is because spice blends, including ours, tend to be proprietary in nature and are a key element in our flavour profile. This is why these ingredients are not specifically disclosed on our labels. We are sympathetic to people who have food restrictions and we are here to help if you have questions. 

Should you require additional, specific information about a herb or spice due to an allergy or food restriction, please contact customerservice@mitchellssoupco.com letting us know what products you are interested in and what ingredient/s are of specific concern to you.

Our soup mixes work great in the Crock-Pot! 

Here are a couple of tips: 

• the mixes with mostly beans and grains work best. 
• recipes with pasta and rice tend to get mushy if overcooked. 
  

Cook on high setting to ensure it is hot enough to cook the beans (see also “Cooking Beans & Legumes”). 

Cook meat separately to ensure it reaches proper temperatures. If the recipe calls for tomatoes, add at the end.

Absolutely! 

Visit the Instant Pot page on our website for recipes, to order Mitchell's mixes and for tips on using your Instant Pot. Click HERE. 

We also have a Facebook Group where you can find recipes, other Mitchell's fan tips, interesting articles or info related to the Instant Pot and get in on exclusive giveaways! 

Join our Facebook Group HERE. 

Beans and legumes should be cooked long enough to be soft which should sufficiently reduce the level of lectins. Some people are more sensitive to lectin levels. In that case, soaking beans and legumes for a few hours prior to cooking may facilitate even lower lectin levels. 

The actual length of time to cook beans and legumes until soft varies depending on such factors as size of bean, heat level, amount of water used, and even type of pot used.

Most Mitchell’s products freeze very well! For best quality, soups will last about 3 months in the freezer. Be sure to label your soups with the date and the type of soup you are freezing along with any notes you might need to know about finishing off the recipe (see Tips below). 

Tips: 

Let your soup cool to room temperature before placing in your freezer safe container or freezer bag. Remember that your soup will expand as it freezes so don’t overfill your container. 

Avoid freezing soups with starch in it (pasta, rice, potato) or dairy as the texture can become ‘grainy’ when you thaw them. You can hold these ingredients back and add them in once the frozen portions have thawed. 

If you prefer a softer bean you can extend the cooking time. Just be sure that you add additional liquid (water or stock) to make sure the beans are covered as they cook. 

Alternatively, you may wish to soak your beans prior to cooking which can help to reduce cook time, make them easier to digest and more tender. 

QUICK SOAKING

Put the beans in a pot on the stove, cover with water by two inches, add salt if you like, and bring to a boil. Turn off the heat and let them soak for an hour. Drain, rinse and proceed with your recipe.

OVERNIGHT SOAKING

Cover your beans with water by 2 inches, add 2 tablespoons coarse kosher salt (or 1 tablespoon fine salt) per pound of beans, and let them soak for 4 hours to 12 hours. Drain them and rinse before using.

No, you do not need to set up an account to place an order, you can check out as a guest. 

If you wish to create an account to make future ordering quick and easy you can do so anytime by registering HERE or sign up for one while you’re placing an order online. 

It’s easy and conveniently allows you to store your contact information and delivery addresses. 
You can register HERE or sign up for one while you’re placing an order online.

To log in to your account on your mobile device:

- sign in to mitchellssoupco.com. 

- click on the 3 bars on the top left of your screen. 

- then click on the word 'Account' at the top of the menu bar. 

- enter your email and password to access your account. 

Credit card information is not stored in your account and will need to be re-entered  each time an order is placed. 

We have also added a number of additional payment options so if you prefer a quicker option we recommend setting up Shop Pay, Apple Pay or Google Pay which will allow for a speedier checkout. 

See FAQ on “How do I set up Shop Pay, Apple Pay or Google Pay?”

Simply add as many items as you wish to your shopping cart while browsing our market. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method - we will ship your package within 2 business days.

Click on 'Account' as if to login, then click on 'Forgot Your Password?'. Enter your email address and an email will be sent to you allowing you to reset your password. 

If additional assistance is needed please contact Customer Service. Contact information HERE. 

Yes, you can login in to your account and choose to ‘Edit’ or ‘Delete’ the following information: 

• Name
  
• Company
  
• Address/s
  
• Phone Number
  

If you wish to make a change to your email address please contact Customer Service HERE to assist with this change. 

Please contact Customer Service if you would like to make a change to the email address attached to your account. Get in touch HERE. 

Once your order has been placed you will need to contact Customer Service to assist you with any changes you’d like to make. 

Please note if your package has already shipped we will be unable to make any changes at that point. 

For additional assistance please contact Customer Service HERE. 

When you placed your order you would have been given the option to receive email and/or text messages to update you on the status of your order. These messages will also contain your shipping tracking number. 

If you have checked the status of your order and still have concerns or questions please contact Customer Service HERE. 

If you find that an item is missing from your order please contact Customer Service within 72 hours of receiving the shipment.  Get in touch HERE. 

If you have received the wrong product  please contact Customer Service within 72 hours of receiving the product.  Please get in touch HERE. 

If your product arrives damaged please contact Customer Service within 72 hours of receiving the product. Please get in touch HERE. 

We currently ship to all provinces in Canada as well as the Yukon Territory, Northwest Territories and Nunavut. 

Shipping on orders $60 or over is FREE otherwise a flat rate fee of $15 will be charged. 

When you place your order you will be given the option to receive email and/or text messages to update you on the status of your order. These messages will also contain your shipping tracking number. 

Alternatively, if you created a mitchellssoupco.com account you can login and select ‘Order History’ to view the ‘Fulfillment Status’. 

Should you wish to see your shipping tracking number you can view that here by clicking on your ‘Order Number’ which will allow you to view all order details including your tracking number. 

We endeavour to ship all orders within 2 business days. 

Shipping times vary across the country between 1-7 business days. 

Please note that shipments may be delayed due to inclement weather, during high volume shipping times or due to measures put in place by Canada Post with regards to Covid 19.

When you place your order you will be given the option to receive email and/or text messages to update you on the status of your order. These messages will also contain your shipping tracking number. 

If you have created an account you can also find this information by logging into your account, clicking on ‘Order History’, then clicking on your ‘Order Number’ which will allow you to view all order details including your tracking number. 

When you place an order you will be given the option to sign up for the Shop App. It is a shopping assistant with a few helpful tools: 

• Quick pay option for a faster checkout + carbon offset on shipping. 
  
• One spot to keep track of shipping on all of your packages from multiple vendors. 
  
• Upgrade to get personal recommendations from your fave vendors.  
  

Find out more information about the Shop App HERE. 

Mitchell’s Market Online Purchases: 

Due to the high cost of shipping, product returns are not offered for online purchases. In the case of defective (not damaged) product, a credit or refund can be offered.

Please contact us for further assistance by email to customerservice@mitchellssoupco.com. 

You can select your preferred payment method at checkout.

We accept the following forms of payment through our Online Market: 

• Visa 
• Mastercard
• Interac
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

Shop Pay 

Shop Pay helps you check out faster when you’re shopping in participating stores by automatically filling in your saved payment and shipping information when you enter your email address at checkout.

For more information about setting up Shop Pay visit: https://shop.app/help/shop-pay. 

Apple Pay

Apple Pay offers an accelerated checkout process. When you pay for your order using Apple Pay, you don't need to manually enter your credit card information or shipping address. You tap the Apple Pay button and then scan your fingerprint, and Apple Pay provides that information to the payment provider.

For more information about setting up Apple Pay visit: https://support.apple.com/en-ca/HT204506 .

Google Pay

Google Pay lets you pay easily and securely using an accelerated checkout process. When you pay for your order by using Google Pay, you don't need to manually enter their credit card information or shipping address. The customer taps the Google Pay button and Google Pay provides that information to the payment provider. 

For more information about setting up Google Pay visit: https://pay.google.com/intl/en_ca/about/learn/ 

Once you have selected ‘Checkout’ you can then choose PayPal as your payment option. After clicking ‘Complete Order’ you will then be redirected to PayPal to complete your purchase. 

At that time you will be given the option to enter your personal PayPal login information or to login with a one-time code. 

For more information about PayPal visit their Help Centre HERE. 

You can purchase Mitchell's products from right here on our website through our Online Market. Shipping is free on orders over $60 otherwise shipping is a flat fee of $15 . Find our market HERE. 

Our products are also sold at many shops across Canada. You can use our Store Locator to find a shop near you! Find our Store Locator HERE. 

Please visit our Wholesale page where you will find an application to fill out along with additional information about Wholesale Terms. A member of our team will be in touch shortly to discuss wholesale pricing and answer any questions you may have. 

Find our Wholesale page HERE. 

Thank you very much for your interest in our products! 

Customer service can be reached by email, phone and via our online contact form which you can find HERE . 

Our Customer Service Desk is open Monday- Friday (please note some exceptions apply during regional and nationwide holidays). 

Once you have added all items to your cart, proceed to ‘Checkout’.  You will have the opportunity to add your payment information, review your order and enter your promo/discount code into the ‘Discount Code’ box. Hit ‘Apply’ and the discount will be applied to your order. Then finish making your order payment. 

Should you require assistance please contact Customer Service HERE. 

We don't sell gift cards at this time but it is something we are looking into offering in the future. Check back for updates! 

Terms of Use:

By using this website, you accept these Terms of Use ("Terms"). Mitchell's Soup Co (2558319 Ontario Inc "Mitchell's) may change any part of these Terms at any time without notice and the change will be effective when posted. 

Use at own risk:

This website is provided as is. We disclaim all express and implied warranties about our website or the information contained in it. Do not rely on any information within this website if such information has the potential to cause you harm or loss. All information should be independently verified by you. While Mitchell's seeks to be accurate, we do not warrant or represent that product descriptions or other content on this website are accurate, reliable, current or complete. 

In addition, you assume the entire cost of all necessary servicing, repair or correction resulting from use of this website. This website may contain links to other websites. We are not responsible for the content of such website. Accessing these links is at your own risk. 

User submissions:

All comments, reviews, ratings, suggestions, ideas, recipes, graphics, photos or other information that you provide through this website ("User Submissions") (other than personal information protected by our privacy policy) are non-confidential. For any User Submissions, you grant Mitchell's a perpetual, irrevocable, royalty-free and transferable right and license to use, copy, modify, delete in whole or in part, adapt, publish, translate and/or create derivative works from, sell distribute, and/or incorporate such User Submissions into any form, medium or technology throughout the world without compensation to, or acknowledgement by, you. 

Limitation of liability:

Mitchell's will not be liable for any damages or injury that results from your use of this website. In any event, our liability to you for all losses, damages, injuries and claims of every kind will not be greater than the amount, if any,  you paid to us to access the particular service or product which is the cause of the claim. 

Indemnity:

You agree to indemnify and hold Mitchell's, it's affiliates, directors, officers, agents, contractors and employees, harmless from and against any loss liability, claim, demand, damages, costs, and expenses, including reasonable legal fees, arising out of or in connection with any User Submission you post or share on or through our website, your use of this website or any content or information, or product accesses, ordered or purchased through this website. 

 You acknowledge that you are responsible for any submissions you make. This means that you agree that you, and not Mitchell's, have full responsibility for the content you submit, including its appropriateness, legality, originality, reliability and copyright. For example, you are responsible for ensuring that you do not submit any content that:

is known by you to be false, inaccurate or misleading

that infringes any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy

that violates any law, statute, ordinance, or regulation

that is, or may reasonably be considered to be, inaccurate, abusive, vulgar, indecent, defamatory, libelous, hateful or religiously biased or offensive, threatening or harassing to any individual, partnership or corporation

that includes any personal or private information from another individual without their express consent

that is used to promote third party services, products, websites or organizations or constitutes advertising, junk mail, spam, chain letters or any other form of solicitation

that contains any computer viruses, works or other potentially damaging computer programs or files. 

We may refuse or remove a User Submission without notice to you. However, we have no obligation to monitor User Submissions and you agree that we are not liable for User Submissions or any loss or damage resulting from User Submissions

Other:

If you use any component of this website, you are responsible to maintain the integrity of any login or password information. 

These Terms shall be governed and interpreted in accordance with the laws of the province of Ontario, Canada. If any provision of these Terms is unlawful, void, or unenforceable, this will not affect the validity and enforceability of any remaining provisions. Our failure to insist upon or enforce strict performance of any provision of these Terms does not constitute a waiver of any other provision or future application of these Terms. 

Transactions:

Mitchell's may, in its sole discretion, accept or reject any order placed on this website. All offerings on this Website are invitations to purchase and not offers to sell. Any online confirmation of receipt of an order after placement is an acknowledgement of receipt of the order but not an acceptance of the order. 

Mitchell's may, in its sole discretion, cancel an order you have placed after we have accepted it, in which case you will be notified. If Mitchell's cancels an order, we will have no obligation to fulfill it nor will we be otherwise responsible or liable to fulfill it.

Subject to applicable laws,  purchase of products are subject to availability. Mitchell's also reserves the right to change the products, prices and descriptions at any time without notice or liability to you.  

Mitchell's reserves the right, in its sole discretion, to limit quantities of items purchased per person, per household or per order or otherwise. 

All dollar amounts on this website are in Canadian dollars unless otherwise marked. Orders may be subject to minimum order amounts which may vary by location. Mitchell's reserves the right to change any minimum order requirements. 

By submitting an order on our website you authorize us  to process payment of the applicable purchase price via the payment mechanism you select from the available choices. You also represent and warrant that you are authorized to use the applicable payment mechanism. If your payment method (such as credit card) is rejected by the issuer or processor, your order will not be filled and we will have no obligation in respect of it.  

Privacy Policy

Mitchell's Soup Co (2558319 Ontario Inc "Mitchell's) may change any part of this Privacy Policy at any time without notice and the change will be effective when posted. 

Information Collected:

When you use this site, Mitchell's may collect the following information:

1. Contact information such as name, phone number, email address, etc,

2. Billing, payment and financial information,

3. Automatic information received and stored when you use this site such as IP Address, browser type etc. 

4. Web analytics such as Google Analytics, 

5. Other information necessary to communicate with you or fulfill your requests such as package or payment requests, messages emails or other communications sent through the site, etc. 

Information Use:

Information we collect is used to provide you with products and services available on this site, to fulfill your requests, to respond to your communication requests (explicit or implied), to customize your use of this site, to effectively administer the site, to develop new products and services and to market our products and services. 

Sharing of information:

Mitchell's may employ or contract other companies and individuals to perform functions on its behalf, such as filling requests, delivery packages, sending mail or email, analyzing data, processing payments etc. These companies and individuals will only have access to the information needed to perform these functions and only for the purpose of fulfilling these functions. 

Mitchell's may release the information when it believes it is appropriate to comply with law, to enforce or apply the terms of use of this site and other agreements and to protect its rights, property or safety. 

Mitchell's will not sell, rent, share, or otherwise disclose your information for commercial purposes other than its own. 

Consent:

By using this Site and providing information, you consent to the collection, use and disclosure of the information as specified herein. You represent and warrant that you are lawfully authorized to consent to the collection, use and disclosure of the information you provided. You will indemnify and save harmless Mitchell's, it's owners, officers and employees for all claims resulting from the collection, use and disclosure of information about a third party that you provided.

Security:

We have security measures in place to protect against the misuse and unauthorized disclosure of the information collected. However, the internet is not totally secure. Mitchell's does not guarantee that it's security measures will always be totally effective.