Fundraising Program FAQ
The amount that you can make will depend on how many sellers you have and how well you spread the word about your fundraiser. Your group will receive 35% from your sales with no up front costs.
While most organizations choose a timeframe of two weeks to one month, you have the flexibility to decide the duration of your fundraising campaign.
Please note that our program takes a break during the summer from July 1 to August 18th, and again in the fall from November 21st to January 15th. This ensures that campaigns running in the Fall receive their soup mixes before Christmas and allows our team a well-deserved rest during the holiday season.
Fundraisers are available in all Canadian Provinces and Territories.
Notes:
The program is based on availability.
Atlantic Provinces are serviced by a partner so the program will run differently than is outlined. Please inquire for more information HERE.
We don't yet have fundraising materials for our French-speaking friends but if this is of interest please get in touch and let us know!
This is a flat fee that applies to each online transaction and doesn't change no matter how many soups your supporters purchase. It's important to note that this fee is covered by the supporter and does not apply to manual or cash sales.
This small fee helps us manage the costs associated with the administration and upkeep of our online ordering software.
At this time we offer our full size Mitchell's soup, stew, chili, rice dish and dessert mixes for your fundraiser. Your organization will receive 35% of the sales.*
(Seasonal products or other brands may become available from time to time. We will notify you about any product additions that may apply to your campaign should they become available).
*See further details in the full Program Info Package.
Any campaign selling fewer than 48 units will be cancelled.
In the event of a cancellation, customers who made online purchases will automatically receive a full refund to the credit card used for their order. For any cash sales collected by your organization, the responsibility for returning these funds to the purchasers will rest with your organization.
We want to ensure all campaigns are successful and meet the required minimums and we can help get you there!
Absolutely! If you’re interested in running your own fundraising campaign using our products—outside of our direct fundraising services—we’d love to hear from you. Please contact our coordinator at fundraising@mitchellssoupco.comfor more details and support.
When choosing a pick-up date for your supporters, we recommend at least 14-16 days after your campaign ends. This timeframe accounts for potential shipping delays and gives you sufficient time to sort and organize the orders upon arrival.
Yes! We understand that you might want to make some changes after your fundraising campaign has launched. If you're not completely satisfied with any of the cosmetic customizations or some of the platform functions, we can make adjustments to your website for you.
Please reach out to your fundraising coordinator with any specific concerns or requests you may have.
Email: fundraise@mitchellssoupco.com
Once you've signed the program agreement form, our fundraising coordinator will send you a confirmation email. This email will let you know if we were able to reserve a spot for you in your selected season or if you'll be placed on a waitlist.
We'll also keep you updated if there are any program changes before your running season begins. Otherwise, you'll hear from us again two weeks before your campaign's start date.
To log in to your campaign dashboard:
Visit: https://admin.instaraise.com/admin/login
Campaign ID (provided in the welcome email):
If your Welcome Email link has expired or you have forgotten your password, simply click 'forgot password' to reset it.
We cover the cost of shipping to your location. However, large shipments that are transported on skids have specific delivery requirements that involve additional fees.
For all orders over 250lbs (approx 250 units), a $99 tailgate fee will be applied. This fee will be automatically deducted from the total funds owed to your organization.
Your order will ship from our facility within 7 business days of closing out your campaign, and the shipping lead time will vary depending on which province you are located in:
YK, NT - 7-12 Business Days
BC, AB - 7-10 Business Days
SK, MB - 4-5 Business Days
ON, QC - 2-3 Business days
This estimation can vary depending on other variables such as inclement weather, courier type, and holiday order volumes.
For strict timelines, choose a campaign close date of two weeks before you require the product onsite.
You will be provided with tracking information once your order has shipped so you will know where it is on its journey and which carrier is being used to get it to you.
We do not have the capacity to offer direct to home shipping through our Fundraising Program at this time. If any of your supporters reside outside the standard pick-up area and wish to place an order, your organization would be responsible for coordinating and managing that order on their behalf.
This clarifies how balances are handled at the end of your fundraising campaign:
If We Owe You: This applies to online-only campaigns or campaigns where online sales exceed cash sales. Any outstanding balance will be sent to your organization based on the payment preference you selected during campaign setup.
If You Owe Us: This applies only to campaigns that include cash sales. If the total amount collected from manual orders is greater than the online sales, a portion of the funds will be due back to us to cover the cost of the products.